Frequently Asked Questions

Q: What if I only want part of my house deep cleaned?

A: That’s perfectly fine! During a walkthrough, we can discuss exactly what you’re wanting deep cleaned and we’ll give you an estimate based on your requests. We understand there’s no one-size-fits-all approach when it comes to cleaning services and need or budgeting.

Q: What if I need to cancel?

A: We understand that things sometimes just come up! All we ask is that you let us know as soon as possible to avoid any inconveniences, preferably with more than 24 hours notice if possible.

Q: I noticed you missed something on the last clean. When should I bring it up?

A: We’re so sorry if we missed something! If you noticed something was left undone, please bring it up within 24 hours of the completed clean and we’ll come back and correct it as soon as we can.

Q: What payment methods do you take?

A: We accept many different kinds of payment methods, including cash, checks (made payable to Galaxy Cleaning Services), Venmo, CashApp, Paypal, and credit or debit cards.

Q: Do you have to do a walkthrough before a clean or can I get pricing over the internet?

A: While we do understand that a walkthrough can be an inconvenience, we do require one to be done before giving any definite pricing. This is because seeing the property in person allows us to view any potential problem areas that might not be easily seen through photos or videos. Doing a walkthrough can also help us get a better idea of how long the clean will take, which is convenient for both the client and for us.

Q: Do I have to be gone while you clean?

A: No! It’s your home, and you should feel comfortable with who you allow in it. A vacant home is easier for us to clean, but it’s not a requirement.

Q: Do you provide cleaning supplies?

A: Yes, we provide all cleaning supplies and equipment. If you’d prefer for us to use a particular type of cleaner, you can provide it for us and we’d be happy to use it for your home or business!